My family had a heater issue over the holiday weekend that caused us to lose our hot water with a house full of people. I called and spoke to the nicest representative who was understanding of our situation and promised to try to help us resolve it. When no one else could make it out to help on the busy weekend, Lemcools came out within a few hours, took care of the issue, and left my family raving at how kind they were during the service visit. Thank you!